Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions.

 

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled.

 

Returns

 

Items may not be returned unless the item is received damaged or the wrong item has been sent. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: eyelashes, clearance items, personalized items, and gift cards . These items are not eligible for return, refund or exchange. Sale items may not be returned for changes in price. No returns are accepted on eyelashes.

To initiate a return, please email us at support@jazzkeyzenterprises.  We require a receipt or proof of purchase to accompany your return. Valid returns must be received within 7 days after you have received your item.

 

Shipping

To return your product, you should mail your product to: Jazz Keyz Enterprises, 327 3rd St. NW, Cairo GA 39828, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

 

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@jazzkeyzenterprises.com. 

 

 

 

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.